these fees are not going anywhere. they make the airlines a lot of money. more than six billion dollars last year and that s just the reservation change fees and baggage fees. the fees for the better seat on the front of the plane and the food and entertainment they don t have to report those fees. neil: this is stuff just recently added. certainly if you re flying for the first time in a while in summer of 2013. he reservation change fee has gone up. so looking at what used to be $150 to change your ticket. it s now 200, and that s on a one-way ticket. so you re looking at family of four traveling together, if you don t know exactly when and where you re going neil: a lot of that is familiar. you re saying they might get m the bright idea in their heads to start charging for using like an overhead bin? well, yeah. you and i were having this conversation a couple years ago, the idea of charging for the
americans spent in restaurants and bars in april. that s according to early census numbers and we re not necessarily seeing more americans go out to eat and what we re seeing is the americans are spending more and they re spending more on things like liquor. more drinking. more drinking. for whatever the reason. what about the record year for baggage fees? is this the new norm? i don t think we re going to see airlines taking away those fees like reservation change fees, baggage fees, more leg room fees and we re not going to see those go anywhere any time soon in 2012, and airlines clocked 6 billion in the airline feeses and it s been beleaguered for the last couple of years and it helped return to profitability and if anything, we ll start to see the fees increase and united and delta, they are all talking about increasing. i don t know what they re charging us for that they re making us pay for. peanuts? we ll have to see.
25 here, 50 there. i know. 6 billion. over 6 billion in baggage and reservation change fees last year and that is the highest amount since those fees became common and five years ago and if you think it s going to let up because you know, we re all thinking well surely, they ve got their money now, think again because it s all thanks to those extra fees that the industry is back in the black and we re use to id and you re going to pay more this summer. they ve all recently raised those fees for changing a domestic flight reservation from $150 to $200. i just mentioned delta. they again took in the most fees last year. i think nearly $866 million from baggage alone, but it also carried more passengers. they re charging for things like extra leg room. premium meals, you name it.
this would be the case an chairman payne s press conference and so it would prove, suzanne. how much outrage is there over this, the fanct that nothig is going to change here? reporter: we sampled a few opinions earlier in the week and we have to say most people out on the course are here basically to take in the spectacular surroundings and follow the top names in world golf, tiger woods and rory mcilroy. this is not an agenda on the top of every patrons lips but there s been a lot of pubic outcry. we ve been hearing on cnn throughout the week. one of the protesters in 2003 was vocal but it hasn t gotten the objective she wanted and this issue remains on the table. it would be very, very helpful, indeed, were we to hear from ibm and mrs. rometty herself on this, questions that need to be answered. is she actually a golfer? we do understand that she does play the game. if so, then is she also a member of another club as well? well, that doesn t distract from the main plo