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40% Of Failed Transactions Unresolved As EPayments Hit N49.4 Trillion

40% Of Failed Transactions Unresolved As EPayments Hit N49.4 Trillion
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KNTV NBC Nightly News With Lester Holt December 26, 2021 23:49:00

Complaints. earlier this year, they cited air canada for extreme delays. the carrier paid $4.5 million and resolved the dispute but added a statement air canada and d.o.t. have agreed to settle this matter without prejudice or any finding of wrongdoing. the d.o.t. also plans to widen protection for consumers unable to travel due to government restrictions during the pandemic that current regulations don t address. a trade group representing seven carriers tells nbc news that since the start of the pandemic they issued $20 billion in cash refund. over the last year the rate of refund complaints has faenl drastically. what can you do? experts say know what your rights are. if an airline cancels or significantly changes your flight you are entitled to a full cash refund. follow up. call the airline multiple times because you may get a different answer from a different agent. or if the airline is dragging their heels or not taking seriously your refund ....

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KNTV NBC Nightly News With Lester Holt December 26, 2021 23:48:00

Our nation s airlines. this is the most crowded i ve seen the airport since before covid. reporter: a consumer advocacy group finding more than 100,000 complaints from april 2020 through august 2021. more than double prepandemic levels. of those, more than 80% concern refunds. it just makes me feel incredibly disappointed in a company that i ve had a lot of faith in. reporter: she flew united to a family reunion last august. she says the airline canceled her flight three times. she submitted for a refund and tried calling but says she didn t get a dime back until filing a formal complaint with the department of transportation. when you finally did get your refund, did it cover everything? unfortunately it did not. they sent us vouchers for $125 each. i ll never use them. reporter: united telling nbc news we are more focused than ever on our commitment to customers. they did not respond regarding this case. now the department of transportation says it is investigating more t ....

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