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Have we hit peak self-checkout? Retailers love them but customers are divided, and theft is on the rise

Self-scanners are now not only in the supermarket, but also in clothes shops. Have customers had enough of unexpected items in the bagging area? ....

United Kingdom , New Mexico , United States , Andrew Busby , Nigel Murray , Graham Soult , Data Services , Office For National Statistics , While Britons , Canny Insights , Redline Retail , Jonathan De Mello , National Statistics ,

Customers at M&S bemoan new self-service tills

The British firm, which turns 140 this year, has been aggressively expanding the use of self-checkouts across its food stores as it seeks to make £150million in savings. ....

United Kingdom , City Of , Diebold Nixdorf , Stuart Machin , Marie Blackett , Andrew Busby , Archie Norman , Marks Spencer , University Of Stirling , Redline Retail , Marks And Spencer ,