Rs 45,000 Penalty On Amazon India For 18-Months Delay In Laptop Refund - Trak.in - Indian Business of Tech, Mobile & Startups trak.in - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from trak.in Daily Mail and Mail on Sunday newspapers.
Amazon, retailer fined Rs 35,000 for delay in refunding defective laptop price aninews.in - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from aninews.in Daily Mail and Mail on Sunday newspapers.
The consumer, who bought an Asus laptop for around Rs 78,000 in this case, was worried whether the pick-up had been done by the right person or whether he had been defrauded in the absence of a return pick-up slip.
During the commission hearing, a customer filed a complaint asserting that the delay in receiving a refund constituted "deficiency in service" and requested compensation. The complainant further contended that Amazon fails to provide any receipt upon the return of orders.
The District Consumer Disputes Redressal Commission fined Amazon and a retailer for service deficiencies, emphasizing delays in refunding a laptop worth Rs 77,990 and unfair trade practices. Amazon was directed to improve its grievance redressal mechanism.