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The new Consumer Protection Act, 2019 has been enforced
repealing the existing pre-globalisation era Consumer Protection
Act, 1986.
The new law is not old wine in a new bottle. It brings
structural and procedural reforms to the existing law. An attempt
has also been made to minimise the inadequacies of the previous
Act.
The 1986 Act was introduced in India s transforming market
place. The archaic law was focused on providing safeguards
considering the conventional mode of doing business. Post 1986, the
style and extent of business have expanded in directions which was ....

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