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/PRNewswire/ SuccessKPI, Inc., a high-growth SaaS Experience Analytics platform that provides Insight and Action to enterprise contact centers, announced a.
By Raj Parameswaran
Feb 26, 2021
As we look down the road, many promising technologies are finding greater use across the federal government. In my opinion, no technology holds more promise in the immediate future than intelligent automation using robotic process automation (RPA).
RPA will continue to grow as a valuable tool for government IT leaders because it allows the immediate expansion and scaling of human labor without impacting existing systems. Whenever agencies try to automate tasks, there is often a significant development effort. With RPA, an agency can implement and test on a small scale and then quickly expand to automate additional manual tasks.