on microsoft devices. the company s ceo apologised for the outage, saying it was not the result of a security incident or cyber attack. although crowdstrike has resolved the issue, the company warns it could take some time before systems are back up and running. our technology editor zoe kleinman takes a look at what exactly happened and how it affected patients, passengers and businesses. the world woke up this morning to global chaos. massive tech outages are impacting airlines, businesses, offices. thousands of flights grounded globally, long queues, frustrated passengers. there was nothing on the boards. there was nothing. there was no ground staff. in the uk, doctors surgeries forced to let down patients. we re going to have - to cancel your appointment. businesses unable to serve customers. well, i tried to receive a credit card payment and it just would not accept it credit card and debit card. and tv programmes abruptly taken off air. the cause? at crowdstrike, we
over and a double decker bus was set on fire. local people told us it started after social workers removed children from a house in the area. no injuries have been reported. and mobile phone, tv and broadband companies have been banned from increasing prices during a contract. so from january, those companies will have to tell you about any rises before you sign up. i know we say this one every time, but today really is the uk s hottest day of the year so far, as temperatures hit highs of nearly 32 degrees in parts. it is hotter than ibiza. get the fans that if you want any decent sleep tonight. time for ten seconds of counting swans. it is happening on the river thames, experts looking to see how many have recovered from last year s avian flu. it is called swan marking, and i love the outfits that they are doing it in. you are all caught up now. see you later. voice over: this is bbc news. we ll have the headlines for you at the top of the hour, which is straight after this
see you later. voice over: this is bbc news. we ll have the headlines for you at the top of the hour, which is straight after this programme. this week, lara meets the robot that s got a mind of its own. i acknowledge the person standing directly in front of me as being human. but she s looking at you! i m human, too. how do we get those precious metals back out of our phones? well, spencer grabs the sponge that s got the midas touch. we re witnessing the rise of the electric charger. ..literally. tom paulson moves, but hopefully not a hamstring. nobody can play a vr game. and look cool, but i m having a really good time. las vegas is known for rolling out the red carpet for the world s biggest stars, but there s a new celeb in town. in the grand atrium of the sphere, one of the city s newest venues, it s drawing big crowds. pauland donna, it is a pleasure to meet you. where are you visiting from? ireland. it s described by its makers as the world s most advanced humanoid rob
for me, what was important was speaking with the people around in the hours leading up, hearing how excited they were. and then, of course, when we heard the shots fired, immediately, everyone ducked, and i was there to speak to them and hear from them, and heartheir immediate reactions when it all took place. gary o donoghue, from the bbc, where were you? we were set up just close to the exit where people i would come out from, - once the shooting started, and people started running. and we were there with our car, and we were actuallyjust - about going on air- on the bbc world service and you can actually hear this on the bbc world service - recording the shots- being fired live while they re coming to us. and so we weren t penned - in in the way many of the media were, on the riser, - which is the big structure that s often built at the back. of these events, you probably see it, with sort of wood i and metal where the crews all stand. we weren t penned in like that, s
software update which affected microsoft windows systems. but it could be some time before all the backlogs are cleared. while some airline services are beginning to return to normal after thousands of flights were cancelled, operators expect some delays and cancellations to persist through the weekend. and many businesses are now dealing with backlogs and missed orders that could take days to resolve. the global chaos has sparked concern over the vulnerability of the world s interconnected technologies, and the extent to which a single software glitch could have such widespread impact. and the uk s national cyber security centre is warning that scammers could attempt to take advantage of the widespread computer problems. vinny mcaviney has the latest. a day of worldwide it chaos, thanks to an update meant to protect systems but which instead paralysed them with this blue screen. train services and airports were badly affected with thousands of flights grounded all over the g