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Lifestyle Trends 2024: Customer dissatisfaction

While businesses, as well as governments, are expected to provide service, they have to do so without losing money ....

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Customer service should repair trust in a brand. Instead, it's where trust breaks

Surveys shows that 61% of consumers are left unsatisfied by customer care. Research suggests that could be on purpose. ....

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Rage-tweeting is on the rise for disgruntled consumers who seek 'revenge' for bad service

Rage-tweeting is on the rise for disgruntled consumers who seek 'revenge' for bad service
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Consumers prefer social media to resolve complaints over negative experiences

Social media, one consumer said, “is one of the few places where a consumer against those big brands can have some impact.” ....

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