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Gladly Report Proves Personalized Customer Service is Vital to Creating Customer Loyalty

San Francisco (PRWEB) July 26, 2022 Today, Gladly, the company that makes customer service Radically Personal, released its 2022 Customer Expectations ....

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Gladly Adds Integration with Instagram Messaging to Help Brands Connect Directly with Customers Where They Shop and Socialize

Gladly Adds Integration with Instagram Messaging to Help Brands Connect Directly with Customers Where They Shop and Socialize
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New integration to Gladly platform provides customer service agents with a single thread for all customer communications, regardless of channel
SAN FRANCISCO (PRWEB)
April 15, 2021
Gladly, the customer service platform that helps brands deliver a more personalized customer experience, today announced its integration with the Messenger API for Instagram. With the latest integration, brands can now easily and efficiently scale their support across Instagram to better meet the needs and expectations of today’s savviest social shoppers.
Previously, a customer service agent helping a customer on Instagram would have limited insight into that customer and their personal history with the brand. Now, with Gladly’s new integration with the Messenger API for ....

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New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion; Nearly a Third of Customers' Service Needs Still Unmet

New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion; Nearly a Third of Customers’ Service Needs Still Unmet
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Annual Customer Expectations Report Details Where Brands are Succeeding – and Failing – in Driving Revenue and Consumer Loyalty
SAN FRANCISCO (PRWEB)
March 10, 2021
Gladly, the customer service platform that helps brands deliver a more personalized customer experience, released its fifth annual Customer Expectations Report today, revealing what today’s consumer wants from brands, especially when shopping online. According to the data, while 83% of customers will spend more money with brands that deliver great online customer service, nearly a third of customers (28%) say their customer service expectations are not being met. Customers’ top reasons for this dissatisfaction include having to explain their issue over and over ....

San Francisco , United States , Joseph Ansanelli , Customer Service Channel , Customer Expectations Report , Reps Drive Revenue , Radically Personal , Press Release , சான் பிரான்சிஸ்கோ , ஒன்றுபட்டது மாநிலங்களில் , வாடிக்கையாளர் சேவை சேனல் , ஜெட் ப்ளூ , வாடிக்கையாளர் எதிர்பார்ப்புகள் அறிக்கை , பிரதிநிதிகள் இயக்கி வருவாய் , ப்ரெஸ் வெளியீடு ,