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Using AI to Soften Angry Customer Voices: Call Center Anti-Harassment Technology Unveiled

The power of AI has been harnessed to soften the voices of angry customers. A technology aimed at mitigating customer harassment in call centers was announced on May 15th. Additionally, a scientifically proven method to control anger in daily life has been discovered. We spoke with a university professor from the research group for tips on this technique. ....

Izumi Oguri , Nobuyuki Kawai , Takayoshi Fujii , Rihito Itagaki , University Of Tokyo , University Of Tokyo Joint Development , Nagoya University Graduate School , News On Japan , Tokyo Joint , Chief Commentator , Control Anger , Two Groups , Professor Nobuyuki Kawai , Objectively Handling Anger Towards ,

Write down angry thoughts and shred them, Japan study advises

Those who shredded the paper showed a decrease in subjective anger, compared with those who kept it. Read more at straitstimes.com. ....

Nobuyuki Kawai , Nagoya University , Professor Nobuyuki Kawai , Prof Kawai ,