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3 Trends Reshaping The Customer Experience Outsourcing Market

The contact center space is under a lot of pressure right now. Three trends are starting to emerge that will reshape the customer experience outsourcing market. ....

John Samuel , Cathrine Jooste , Outsourcers Bpos , Business Process Outsourcing Division , Global Contact Center , Process Outsourcers , Deloitte Digital , Contact Center , Customer Experience , Customer Service , Horatio Cx ,

Three Trends Reshaping The Customer Experience Outsourcing Market

The contact center space is under a lot of pressure right now. Three trends are starting to emerge that will reshape the customer experience outsourcing market. ....

John Samuel , Cathrine Jooste , Outsourcers Bpos , Global Contact Center , Business Process Outsourcing Division , Process Outsourcers , Deloitte Digital , Contact Center , Customer Experience , Customer Service , Horatio Cx ,

Investegate |PCI-PAL PLC Announcements | PCI-PAL PLC: PCI Pal launches open banking payments product

Investegate announcements from PCI-PAL PLC, PCI Pal launches open banking payments product ....

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Uniphore unveils industry-first technologies to strengthen both agent and customer experiences in the contact center

Uniphore unveils industry-first technologies to strengthen both agent and customer experiences in the contact center
ANI |
Updated: Jan 29, 2021 13:15 IST
Chennai (Tamil Nadu) [India]/Palo Alto (California) [USA], January 29 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio.
With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust with consumers and delivering a better overall customer experience.
Uniphore s new solutions are focused on improving and optimizing contact center interactions from start to finish, strengthening the connection between front-end customer experience and backend fulfillment through Robotic Process Automation (RPA) and improving contact center security through agent verificat ....

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