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This is how to get through to a REAL HUMAN at Britain's biggest customer helplines

Our consumer champion SALLY HAMILTON picked up the phone to find the quickest way to speak to a real person on some of the UK s busiest helplines. ....

Jo Causon , John Lewis , Martyn James , National Insurance , Virgin Media , Institute Of Customer Service , Pension Centre , Hm Passport Office , Probate Service , Ba Executive Club , Ministry Of Justice , Institute Of Customer Services , Pension Service , Money Mail , Consumer Champion , Tax Helpline , Future Pension Centre , Flower Duet , Advanced Passenger Information , First Direct , Customer Services ,

Number of lasting power of attorneys registered exceeds 1mn

Number of lasting power of attorneys registered exceeds 1mn
ftadviser.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ftadviser.com Daily Mail and Mail on Sunday newspapers.

Probate Service , Family Court , Justice Committee , Canada Life ,

Civil service probate delays hold up £34m earmarked for cancer research

Civil service probate delays are stalling cancer research and holding up millions in donations to charities, MPs have been told. ....

United Kingdom , James Daly , Angela Morrison , Dave Hawes , Devon Air Ambulance , Cancer Research United Kingdom , Mps Of The Justice Select Committee On , Tribunals Service , Cancer Research , Justice Select Committee , Devon Air Ambulance Trust , South West England , Royal Society , Conservative Party , Probate Service , Hm Courts And Tribunals Service , Cancer Research Uk , Charitable Donations , Cancer Treatment , Civil Service ,

Minister's blitz on public sector's telephone queue hell

Ministers have vowed to crack down on the misery of endless waiting in a telephone queue while being tortured by holding musak. ....

Esther Mcvey , Probate Service , Cabinet Office , Cabinet Office Minister Esther Mcvey , Commons Sense ,

The part-time probate office is compounding families' grief

Government services in Britain seem to be grinding to a halt. This week it was revealed that civil servants in the probate registry will no longer answer telephone enquiries after lunchtime. Their justification for this decision is that their huge backlog of probate documentation can only be tackled if they close their helpline at 1pm every day, for a period of at least three months. ....

United Kingdom , Civil Service , Probate Registry , Grant Of Probate , Probate Service , Government Services ,