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Keeping Hospitality Human: The Importance of a Personal Touch in Hotel Technology Management

As renowned author Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset. Although artificial intelligence (AI) and automation are continuing to enhance the speed and efficiency of many hotel processes, customer service has often suffered, and personal interactions are increasingly hard to come by. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive. ....

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American Liberty Hospitality Leveraging AI for Enhanced End-to-End Hotel AP Automation

To give hotel AP managers, approvers, controllers and CFOs better tools to work through the invoice lifecycle, Aptech has entered into an integration partnership with Ottimate (formerly PlateIQ), a company providing AP automation via AI. Together, Aptech and Ottimate are giving time back to accounting teams by enabling them to upload paper and electronic invoices in bulk and eliminate 90% of vendor invoice processing. Houston-based American Liberty Hospitality is one of the first hotel management and development companies to leverage the joint technology. ....

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American Liberty Hospitality Leveraging AI for Enhanced End-to-End Hotel AP Automation

American Liberty Hospitality Leveraging AI for Enhanced End-to-End Hotel AP Automation
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Jill Wilder Appointed President at Aptech to Lead New Market Growth Initiatives

Aptech, provider of a leading suite of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, has announced the appointment of Jill Wilder as president of the company. Wilder has served as Aptech’s vice president for 22 years and has been with the company since 1986. Aptech’s outgoing president and founder, Jay Troutman, while stepping down from his day-to-day responsibilities, will continue in his role as Chairman of the Board and owner of the company. Troutman incorporated Aptech in 1970 and has led the company for more than 50 years. In addition to Wilder’s appointment, Sam Costa has been named vice president, and will serve alongside current vice president Cam Troutman. Costa previously held the title of Director of Customer Support for Aptech, where he has served for nearly 30 years. These leadership changes were necessitated by the rapid growth of the company and are effective immediately. ....

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National Hotel Miami Beach Embracing Flexible Financial Management Tools to Streamline Back-Office Operations

With 101 newly designed city and direct ocean view guest rooms in its historic tower and 36 luxurious cabanas and suites, The National Hotel Miami Beach is impressing guests with stunning views, luxury accommodations, personalized experiences, and unparalleled service. Invisible to guests at this AAA 4 Diamond oceanfront property is how efficiently the hotel’s finance team is operating thanks to the addition of two software solutions from Aptech: PVNG Enterprise Accounting and Targetvue Budgeting & Forecasting. ....

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