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team work. team work solves the problems. all of us are smarter than any of us. crm is the greece that makes the wheels resolve but you got to have the wheels turning in the right direction to begin with. the idea of crm started percolating in the 1970s after several plane crashes were attributed to communication problems in the cockpit but one accident in particular is the catalyst that puts this radical new concept on the map. on december 28th, 1978 a shocking moment when a united airlines d.c. 8 slams down in a residential neighborhood of portland, oregon. six miles shy of the airport. passenger amy ford conner, 17 at the time, is on her way back to washington state where she s about to finish her senior year
a holding pattern, the more alarm the first officer and flight engineer are becoming about the fuel situation. at 5:50 p.m., 18 miles south of the airport, one of them speaks up but still, not forcefully. the flight engineer is staring at the fuel gages and said not enough. that s going to run us very close out here but in the precrm era, you didn t challenge these authority figures. the first officer and flight engineer both insinuated and made statements but they were not direct. they didn t say captain, we are running out of fuel. we have to go to the airport right now. the d.c. 8 left denver with nearly 47,000 pounds of fuel. by 5:55 p.m., only 4,000 pounds remain. but the captain still thinks they can make it to the airport. the passengers know nothing about the dire fuel situation.
of high school. what it felt like is when you first land and you kind of do a little bounce, that s what it felt like. so i thought we were going to have a fine landing at the airport. it s a nightmarish ending to what started as a routine flight. united 173 takes off from denver at 2:47 p.m. 189 people are on board. the first officer is at the controls. it was right after christmas. the plane was absolutely full. we were all going back to where we were going after spending the holidays elsewhere. it was a perfectly ordinary flight until we started making the final approach to the portland airport. the first time that we realized something was wrong was when we heard a very loud thunk and the plane jolted. the thunk heard around 5:10 p.m. is the side of one plane s landing gear falling into position and the other are