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Vp of account management in addition erica, the Business Manager of our Chico Service center and shes here to let you know how those new process has resulted in some test calls and procedures that weve done. Erica barlson. We have implemented in the packet before you. Once implemented we started doing testing. So weve been testing for the last week and we also provided some review over the accounts as well. With that, what we did find was that there was a call with human error and based on that we are going to continue to identify ways to train the individuals to continue to focus on training as well as coaching individually one on one. Thank you. Questions, comments from commissioners . Yeah, i made a couple of phone calls again and had a couple people make phone calls. The anybody thats on the back of the card, one of the numbers should probably be eliminated in my opinion because it was so aggravating and actually the nurse hotline is the best number but that is not in the back of t

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