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When did “beauty parlors” become “beauty shops” become “salons” and “spas?” Our industry doesn’t have a monopoly on change, and in my recent travels around the nation visiting with residential lenders, things continue to evolve. Owners of servicing continue to release pools of mortgage servicing rights, raising cash to create profitable months and quarters. Banks, credit unions, and lenders mention ongoing efforts to “digitize” the lending process but some admitted to some level of “fake digitization”, defined as a borrower interface that appears to be digital but with lots of manual steps behind the scenes. And there is certainly a renewed focus on Consumer Direct (CD) build out as the market shifts. Meanwhile, large banks and lenders are doing their best to stay out of the headlines as news and public company releases tend to reverberate around to mortgage and bank executives. There was Better. ....
When the public sees headlines like, “A Black Couple had a White Friend Show Their Home and Its Appraisal Rose by Nearly Half a Million Dollars,” of course regulators are going to take note, as will the public. In response to the Better.com public relations nightmare, from Wyoming comes, “No man is completely useless; he can always serve as a bad example.” From Illinois comes a famous Jay Leno/Hugh Grant video . (Skip the ad.) I imagine Better.com’s staff is putting in some OT trying to focus on borrowers rather than care about what the rest of the industry thinks about the lender. Are you still working long hours? In residential lending, you’re in the minority as most lenders have eliminated overtime. Did you know that in Portugal, it is illegal for a boss ....
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