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German Companies See Enterprise Service Management as a Key to Improved Customer Service

German Companies See Enterprise Service Management as a Key to Improved Customer Service
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Fast-Growing Salesforce Demand in Germany Drives Increasing Consolidation Among Service Providers

Fast-Growing Salesforce Demand in Germany Drives Increasing Consolidation Among Service Providers
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German Enterprises Embrace Intelligent Automation Amid Pandemic

Press release content from Business Wire. The AP news staff was not involved in its creation.
German Enterprises Embrace Intelligent Automation Amid Pandemic
March 8, 2021 GMT
FRANKFURT, Germany (BUSINESS WIRE) Mar 8, 2021
The COVID-19 pandemic has driven more German enterprises to adopt intelligent automation technologies such as robotic process automation and artificial intelligence, according to a new report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.
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The 2020 ISG Provider Lens
™ Intelligent Automation – Solutions and Services Report for Germany finds that enterprises in the country are embracing digital transformation to help future-proof their businesses. At the heart of the transformation are intelligent automation technologies, including cognitive optical recognition, machine learning, natural language processing and advanced analytics. ....

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EMEA Manufacturers Eye Digitization Plans as COVID-19 Disrupts Supply Chains, Impacts Customer Needs

EMEA Manufacturers Eye Digitization Plans as COVID-19 Disrupts Supply Chains, Impacts Customer Needs
ISG survey finds automotive and manufacturing companies forging ahead with digital transformation plans to be prepared for future shocks and changing customer expectations
FRANKFURT, Germany, Dec. 14, 2020 (GLOBE NEWSWIRE) Most manufacturers in the EMEA region have seen their business processes significantly affected by the COVID-19 pandemic and are still focused on managing the supply chain disruptions it has caused, according to a new survey from Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
Hygiene guidelines, lockdowns, border closures and remote-work requirements imposed during the crisis have had a major impact on business processes for nearly 90 percent of the manufacturers surveyed by ISG this fall. In addition, nearly all respondents expect consumer needs to change permanently as a result of the ....

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