Romain Automotive Group of Indiana has drastically reduced its employee turnover rate while increasing productivity.
But Romain President Mike Mintline acknowledged that the retailer s method for achieving this feat may not be for everyone at least not at first blush. Really, it s hard to implement, he said. Most guys like to operate by the seat of their pants. And we don t.
Since 2003, the three-store group has used what it calls the quality education systems management philosophy, adopted from the teachings of entrepreneur Philip Crosby, who is noted for improving large corporations efficiency. It includes a series of team-driven processes that have led to Romain employees being more engaged by giving them a voice in dealership operations. It s created a work force of problem-solving, longer-term employees, Mintline said.
ABF Freight Service Centers Receive President s Quality Awards
ArcBest less-than-truckload carrier ABF Freight recognizes five locations
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FORT SMITH, Ark., April 1, 2021 /PRNewswire/ ArcBest
® (Nasdaq: ARCB), a leader in supply chain logistics, is pleased to announce that five of its ABF Freight® service centers have been honored with the President s Quality Award for their achievements in 2020.
The prestigious President s Quality Award recognizes ABF service centers that exemplified the Quality Process during the previous year. It is the highest honor an ABF service center can receive.
Service centers in Carlisle, Pennsylvania; Charleston, South Carolina; Fort Myers, Florida; Hagerstown, Maryland; and Montreal, Quebec, Canada, are recipients for 2020.