Perth Citizens Advice Bureau launches online advice service amid rise in people seeking support
Garry Marshall, Yoana Slavcheva and Ted Coutts of Perth Citizens Advice Bureau.
Perth’s Citizen’s Advice Bureau has launched an online chat service this week to further help locals access information.
The webchat service – which launched on Monday – will allow users to access vital advice services.
It comes 74% of clients at the Bureau this year were new to using the service.
Greater choice
Throughout the pandemic, more than 5,600 Perth and Kinross residents have turned to the Citizens Advice Bureau for support.
Most of the support was given by phone and email, and bosses say the webchat service creates a platform with “additional reach and convenience”.