Intro music.
Mary Kirby: Welcome to the #PaxEx Podcast, available on Apple and Google Podcasts. This is Episode 74 of the show where we talk about how the airline passenger experience is evolving in a mobile, social, vocal world. I am Mary Kirby and I am joined by my co-host Max Flight. Max, how are you doing?
Max Flight: I am doing well, Mary. One more week until my second COVID vaccination and I have to say it feels like a weight has been lifted and I am increasingly optimistic about the recovery for our industry.
Kirby: Ohh, I am excited to hear that, Max and congratulations on getting your first shot. Waiting for the rollout to speed up a little bit here in good old Pennsylvania for it to become available to my group but I definitely feel like there is a little bit of light at the end of the tunnel right now, eh?
Welcome to Episode 74 of the #PaxEx Podcast, which tracks the evolution of the airline passenger experience.
In this episode, available on Apple and Google Podcasts, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. They discuss
IATA’s latest survey, which suggests that people will fly once they receive the COVID-19 vaccine.
But has the pandemic reset our passenger experience expectations?
Next,
Cathay Pacific’s decisionto let first and business passengers remove their masks when sleeping in the lie-flat position has generated a mixed response from readers. Some reckon that it makes common sense, others see it as classist and unfair. Mary and Max explore both sides of the argument.