Vail’s front-line employees have persevered through the most difficult of times to provide guests with a positive experience this winter. There was Vicky, the restaurant employee, who went above and beyond to make a family feel welcome by showing an interest in the games the young boys were playing while their pizza was being prepared. Or Cindy, the bus driver, who brightens everyone’s morning with her friendly greeting and infectious smile.
These are among the 60-plus examples submitted for recognition through the PrimaService award, a component of the PrimaVail guest service training initiative sponsored by the Town of Vail and Vail Chamber & Business Association.