That's the message Talkdesk VP Patty Hayward is sending at HIMSS24, because, she says, contact centers have a high impact on patient experience, offer non-clinical use cases for AI, and keep humans in the loop.
As part of the program, the AI-enabled contact center as a service company will expand its existing integration with Epic's electronic health record software and Cheers CRM suite.
The company says it will infuse generative AI and large language models across the breadth of its AwareCDI product suite to streamline physician administrative burdens and to help hospitals and health systems capture more earned revenue.
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