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Contact centers – the perfect proving ground for AI in healthcare?

That's the message Talkdesk VP Patty Hayward is sending at HIMSS24, because, she says, contact centers have a high impact on patient experience, offer non-clinical use cases for AI, and keep humans in the loop.

Patty haywardTalkdesk healthcare experience cloudTalkdesk autopilot

Epic adds Talkdesk to its Partners and Pals program

As part of the program, the AI-enabled contact center as a service company will expand its existing integration with Epic's electronic health record software and Cheers CRM suite.

Alan hutchisonPatty haywardTalkdesk healthcare experience cloudKapp orchardSam seering

How Generative AI Can Transform Healthcare Contact Centers

There is one area of healthcare where generative AI can help providers and payer organizations today: the contact center.

Life sciences at talkdeskInternational customer management instituteHow generativeTransform healthcare contact centersPatty haywardLife sciences

Iodine Software expands partnership with OpenAI

The company says it will infuse generative AI and large language models across the breadth of its AwareCDI product suite to streamline physician administrative burdens and to help hospitals and health systems capture more earned revenue.

Luke cornwallPatty haywardWilliam chanLaura berberichIodine softwareArtifact healthChartwise medical systems

Talkdesk talks about the benefits of being an early adopter of ChatGPT

Talkdesk talks about the benefits of being an early adopter of ChatGPT
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