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Latin america and south america. So its all about building an infrastructure to connect the production to the consumption. The Pipeline Transportation is the most efficient and costeffective way to do that long run. Host with all that laying on the table at me turn to viewers. Her couple of tweets, one from jody who says there is a whole new industry for renewable nonpolluting forms of energy. Why are we scrapping the oil energy and we need or oil, more more gas and more more gas in more things to burn again. Thats what makes this economy grow. Democratic grow. Democratic caller you are up next. Go ahead. Caller good morning. Hearing about how the oil is getting around and they willes on line in logan county are getting oil and gas and i know they are building some Gas Collection pipelines. Wheres the gas going around the country . Guest in a similar process we typic ....
I mentioned certification we want to make sure our interpreters a quality and sensitive to the community. We have organizational programs and well be adding this and Technology Training for nonprofit. So in short i think weve made a lot of Strategic Programs in the community and this is for the advocacy of our Community Members were just the vehicle to get that done. I want to thank you very much for your support ill hope you will adopt the 2013 report thats great. Thank you. Thank you. And chair cowen. I want to say were expecting president chiu before the departments step up for their reports. In a moment well have the manager of the city hall and also the chief supervisor attorney or occ. We have a lady in the front row and lastly we have four tier departments well hear from. I want to say we also will hav ....
Trying to shirt their duty on filling the requirements but sometimes, its difficult so they will call our office and consultant with us and well mouth a way to get this done. The mta will call us and we have the library weve partnered with. The penalty if thats your question which is the stick we use . We dont have one and thats not at the l a o is tied to the 3wub9 process i think the departments are very much aware. We dont have any departments that that fight us on this. We look at each other as partners. We also get help from them with our other work and thats where its moving. Were in this together were trying to do a better job of severing our immigrants. The second question you mentioned it tier two departments are not mandated to get those reports so at this point will the departments be mandated to do so . Thats an excellent question and that could be something up nor the amendments that could be proposed but roadway the ordinance doesnt provided a vehicle and the ordinance th ....
Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting qui ....