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CNN New Day December 2, 2013 12:56:00

Cleargear.com. stating if the content remains in whole or in part you will immediately be billed $3500. we said, you know, they can t be serious about this. my husband checked his credit report. sure enough, there is a charge for $3500 hitting from cleargear.com. reporter: and it s not just the palmers. in 2011 a virginia woman posted a scathing review on grel yelp and angie s list blasting contractors complaining of a sloppy paint job, poorly installed door hinges and accusing them of theft, writing, bottom line, do not put yourself through this nightmare of a contract. chris deets the founder spoke to cnn s don lemon s last year. she accused me of criminal activity, false statements presenting them as fact with no basis for it. reporter: deets turned the tables and filed a $750,000 defamation suit and a judge ordered certain parts of the review be removed. the state supreme court later ....

Credit Report , Cleargear Com , Blasting Contractors , Angies List , Grel Yelp , Chris Deets , Bottom Line , Criminal Activity , Don Lemons , The State Supreme Court , Defamation Suit ,

CNN New Day December 2, 2013 12:57:00

Reversed the decision, but wrote that contractor could pursue monetary damages for defamation. it is a win for freedom of speech on the internet but a warning that you can be held legally responsible for posting negative feedback. that s sad. all right. cnn tried multiple phone numbers listed on cleargear s website. all were disconnected. clear gear did respond via e-mail to our affiliate defended its action request for the palmers to take down the comment was not blackmail, but, quote, a diligent effort to help them avoid the fine. the palmers say they are taking this fight to court. i m very interested to see how this plays out. don t you typically just go ahead and click on. unscientific poll, who reads the contract, the fine print. show of hands? no one reads this stuff. but now we have to. be warned. exactly. all right. thank you. ....

Freedom Of Speech , Al L , Phone Numbers , Action Request , Don T , Plays Out , Fine Print , Show Of Hands ,

CNN New Day December 2, 2013 12:55:00

reporter: last week we told you about the palmers, a salt lake city couple fined $3500 and hit with the ding in their credit score all because of a negative on-line review they posted after they say items they ordered from cleargear.com never showed up. it s ridiculous that anybody would turn around and try to extort us like this. especially for doing something as simple as just posting a review on-line. reporter: since airing the story our facebook and twitter accounts exploded with some strong responses from viewers. this must be challenged in court. we cannot allow this to happen. shame on that company. that should be illegal. it s not fair we all have a right to our opinion. freedom of speech, hello. but the palmers apparently signed away that freedom when they agreed to cleargear.com s nondisparagement clause forbidding them to take any action that negatively impacts ....

Online Review , Credit Score , Salt Lake City , Rescue Story , Cleargear Com , Freedom Of Speech , Nondisparagement Clause ,

CNN CNN Newsroom November 30, 2013 17:33:00

Up. klear gear then reported the bills as unpaid to a collections company. it was bad enough that when we went to get a second car it took them a month to find a bank willing to finance us because of the huge ding this puts on our credit. reporter: cnn tried multiple phone numbers listed on klear gear s web site, all disconnected. they responded via e-mail defending its actions. the palmers say they re taking their fight all the way to court. we don t want them to get away with this. apparently we re not the only people that they have done this to. we re just the only ones who are fighting back. we re not giving up. can you see the steam coming out of my ears? that s ridiculous. the better business bureau says it s investigating and has put the company on alert. and thankfully our legal guys are back, avery friedman in cleveland, richard herman in lovely las vegas. avery, this is ridiculous. they can t get away with this, ....

Klear Gear , C Cnn , Phone Numbers , Avery Freeman , Richard The Scrooge Herman , Las Vegas , Better Business Bureau , Avery Friedman ,

CNN CNN Newsroom November 30, 2013 17:34:00

Can they, the company? let me tell you something. i am so proud of the palmers because the only way this is going to be taken care of is if they go to court. the fact is their nondisparagement negative inclusions in the so-called user contracts, these people click agree and never read the stuff. ultimately that winds up on the credit report for the palmers. they re going to court. that provision will be held unconscionable unenforceable, it will be cleared up but at the end of the day, this happens over and over again and it is a real consumer problem. to hear about it on the eve before the eve of cyber monday is really upsetting to me personally. richard, is this family just going to win outright and klear gear going to be punished itself? miguel, here s the situation. with all due respect to my dear colleague avery and paul callan both wrong.very well, they re - these nondisparagement clauses are absolutely enforcement, and ....

User Contracts , Credit Report , Richard Quest , Consumer Problem , Cyber Monday , The End , Miguel Marquez , Nondisparagement Clauses , Paul Callan , Colleague Avery ,