Some retailers are beefing up anti-theft measures, such as locking the wheels on shopping carts, that have raised the ire of shoppers. Loblaw and an industry group says retailers are fighting a rise in organized crime.
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It was predicted that the all-self-checkout format would eventually become the norm. But, instead, several big box chains in Canada and the U.S. continue to ditch self-checkout machines at a number of their stores. Some experts and retailers say, in many cases, theft is the main culprit.
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