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Laureen Cooney has been appointed Dual Director of Sales at Dual-Branded Tempo by Hilton and Homewood Suites in Raleigh

With 20-plus years of multi-brand hospitality experience, Cooney joins McKibbon from GF Hotels where she served as Dual Director of Sales for the Homewood Suites Raleigh Crabtree & Hampton Inn Raleigh Cary properties. Well-connected with a thorough knowledge of the Raleigh market, her previous roles include Opening Director of Sales for the Courtyard by Marriott Raleigh Cary Crossroads, Corporate Senior Sales Manager of Raleigh s State View Hotel, an Autograph Collection by Marriott, and Director of Sales for Homewood Suites Cary, where she was the 2017 Enthusiastic All Suites Brand Recipient of Hilton s Director of Sales of the Year Award. ....

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Answering new challenges for the hospitality industry: the help of digital tools

Technology has dramatically evolved in the last few years and is now an integral part of hotels' organisation, helping them save space, time, and money. The hospitality industry is facing new challenges and can rely on technology to address some of them. Property Management Systems (PMS) are at the centre of asset management, and choosing the right one is key to success. Today's travellers and customers are accustomed to digital tools. They prefer using their smartphones to book rooms, request information, or order drinks, rather than waiting in lines upon arrival or at crowded bars. By employing efficient digital tools, hotels can meet this demand. Additionally, employees also expect seamless processes in their daily tasks. ....

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