There are common computer problems that users may encounter, and troubleshooting them can be straightforward with a little bit of knowledge and patience.
Comcast revealed today how it will deal with customers who receive multiple warnings under the newly launched "six-strikes" anti-piracy system. After four alerts the ISP will "hijack" web-browsers of suspected serial pirates with a persistent pop-up notification, making it impossible to browse the Internet. The pop-up will disappear after the customer "resolves the issue" with a Customer Security Assurance professional.