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How scaling automation helped one university boost its CX and footprint How scaling automation helped one university boost its CX and footprint OUA Increases CSAT with LivePerson s Conversational AI When Open Universities Australia (OUA) wanted to expand their messaging footprint and boost customer engagement and satisfaction, they turned to LivePerson for automation and engagement expertise. Examine this short case study to learn how OUAâs partnership with LivePerson for scaling automation across channels boosted customer satisfaction scores by 20% and improved lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch. Vendor: Download this Case Study! ....
Keypath set for ASX as online course demand soars Share Riding a surge of demand for online postgraduate courses on the back of COVID-19, US-based online education company Keypath Education is set to list on the ASX on May 31 after a successful capital raising. Chicago-based founder and chief executive Steve Fireng, who launched Keypath in 2014 with just two university clients including Southern Cross University in northern NSW, said the pandemic had only accelerated the healthy growth in online course demand. Demand for online professional education courses is set to grow. Stocksy “COVID has certainly helped but the waves were already in motion for online and that’s largely because the students we serve are working professionals aged 25 to 45,” Mr Fireng told ....
Bundaberg-based CQUniversity engineering lecturer Dr Ramadas Narayanan has been recognised with a national teaching award as part of the prestigious Australian Awards for University Teaching (AAUT). Bundaberg-based CQUniversity engineering lecturer Dr Ramadas Narayanan has been recognised with a national teaching award as part of the prestigious Australian Awards for University Teaching (AAUT). Dr Narayanan has taught at the Bundaberg campus since 2014, and he received AAUT citations for his outstanding contributions to student learning. The AAUT awards celebrate outstanding achievements in university teaching and nominations are assessed by an independent panel of expert academics from across the higher education sector. “I am overwhelmed with congratulatory calls and messages,” Dr Narayanan said. ....
Thanks for signing up! Submit Navigating a pay rise can be tricky. Unless you’ve got next-level confidence and zero fear of the word ‘no’, then approaching your boss or seniors about the topic probably seems like a mammoth task. But alas, it is an integral and unavoidable element of any job you’re looking to stay at long-term. If you see yourself dedicating your time and growth to a company long-term, feel as though you go above and beyond in your role or have taken on way more responsibility than you initially did, you’re well within your rights to seek out a pay rise. ....
Thanks for signing up! Submit Choosing a uni degree or diploma can be tricky simply because there’s so much on offer – it can honestly be overwhelming at times. Important life decisions like this can bear heavily on the soul because there’s always the glaring, “what if it’s the wrong fit for me” question dangling. Luckily for us, there are now plenty of ways to subdue this feeling because there are actually options to test out what you do and don’t like in a course or diploma before committing to the entire shebang. Places like Open Universities Australia will allow you to enrol in a single uni subject online from 22 leading Australian unis, to get a feel for what it’s like to study in a certain area, without the commitment of having to carry out the entire degree. ....