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The 6 Biggest Customer Experience Trends That Will Dominate in the Next Two Years

Little by little, the customer experience trends of 2000-2010 have flipped to give power back to customers . These customers are no longer only interested in low prices or upgraded products. They want to understand and be understood , with a specific desire to be supported by brands if they ever have a problem. ....

Artificial Intelligence , Brand Management , Customer Experience , Customer Service , E Commerce , Instant Messaging , Social Media , Loyalty Business Model , Services Marketing ,

BigCommerce and Snap, Inc. Create Opportunities for Merchants to Reach New Audiences, Drive More Revenue

New Snapchat for BigCommerce integration gives BigCommerce merchants of all sizes the ability to easily create, manage and optimize Snapchat ad campaigns to showcase products and broaden audience reach to millions of Snapchat users. ....

United States , Sid Malhotra , Sharon Gee , Open Saas , Omnichannel Certified Partners , Bigcommerce Channel Manager , Snap Pixel , Pixel Custom Audiences , E Commerce , Information Technology , World Wide Web , Snap Inc ,

DC Advisory advised Acqueon on its majority growth investment from Long Ridge Equity Partners

Founded in 2019, Acqueon is a leading provider of omnichannel customer engagement software that allows enterprises to connect with customers, using their preferred communication channels Acqueon’s proprietary technology platform integrates with existing contact center technology, centralizing customer data, and enabling personalized campaign ....

Chris Hieb , Ridge Equity Partners , Long Ridge Equity Partners , Everstone Capital , E Commerce , Financial Services , Private Equity , Alternative Investment Management Companies ,