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Parking and Transportation Services
Angela Hall, MBA, director of the University of Maryland, Baltimore’s (UMB) Office of Parking and Transportation Services (PTS), has taken customer service to a new level during the COVID-19 pandemic, even moving cashier operations into her own office when the SMC Campus Center closed in the spring.
Hall, who was initially one of three office employees in PTS who continued to work on campus, had to process a large number of student refunds when many classes moved online and some garages were closed.
Hall “excelled at addressing the high demand for student refunds with a quick response and continued follow-up,” said her supervisor, Robert Milner, MS, executive director, Auxiliary Services. “She redeveloped the PTS cashier’s office to accommodate the various onboarding schedules during the pandemic, while limiting the number of staff on campus.” ....

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