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Referrals increase as the Oregon Health Authority reports the latest virus figures. The 211 information phone line has seen a dramatic increase in calls as the COVID-19 vaccine rollout is underway in Oregon. Chief Executive Office Dan Herman tells KOIN 6 News that they were taking about 400 calls per day before the pandemic. Now, especially in the last two weeks, the line is receiving as many as 2,000 calls per day. It s a challenge, but it s our mission and we re glad to do the work, Herman said. Before the pandemic, 211info was providing callers with referrals to basic needs programs such as food, shelter, health care and more. Now, they are still doing that on top of being the vaccine eligibility line for the State of Oregon. ....