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BBCNEWS Talking Business June 4, 2024 14:36:00

Phrase that is passenger experience. to use the phrase that is actually passenger experience. to use the phrase that is actually in - passenger experience. to use the phrase that is actually in pretty i phrase that is actually in pretty well used during this period, crisis does create some opportunity. and i ve been saying for some time to team, you are now dealing with a new abnormal. and get used to it. i would say that, in terms of customer expectations, but i tend to see is they actually have not dropped or maintained. they ve actually risen and a lot of customers when i touch them as they have not been in much of the last two and a bit years, surely these things have been fixed during this period. 0ur level of expectations here not here. most airlines, let s expectations here not here. most airlines, let s be expectations here not here. most airlines, let s be frank expectations here not here. most airlines, let s be frank about that, you had to let go for and have thous ....

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BBCNEWS Talking Business June 4, 2024 14:31:00

Much vitriol in us politics. there s major disruption to rail services across scotland due to a 24 hour walkout by scotrail workers. more than 2000 rmt members are on strike. now on bbc news: talking business with aaron heslehurst. a very warm welcome to a special edition of talking business weekly with me. let s go take a look at what is on the show. the airline industry is roaring back to life after covid and thinking about how to get us back on board so here we are at the airline passenger experience summit in long beach, california. this is where you can find everything from the next generation of in flight tvs to the seats in the fit. it is where the airlines work out what we want to ....

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BBCNEWS Talking Business June 4, 2024 14:50:00

There s less weight sustainability. usa sustainability, there s less weight on the - dioxide emitted and this is the biggest step change with scene in the industry, 30% weight reduction in the new system. isn’t the industry, 3096 weight reduction in the new system. in the new system. isn t “ust a chance in the new system. isn t “ust a canceh for i in the new system. isn t “ust a chance for the i in the new system. isn t “ust a chance for the airlines, in the new system. isn tjust a chance for the airlines, there i in the new system. isn tjust a | chance for the airlines, there is more connectivity, to make more money from the passengers and get more of our data? more of our data? perhaps but the wa that more of our data? perhaps but the way that we more of our data? perhaps but the way that we think more of our data? perhaps but the way that we think about more of our data? perhaps but the way that we think about these - more of our data? perhaps but the j way tha ....

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BBCNEWS Talking Business June 4, 2024 14:51:00

To get there they went back checking and then through security. and for many people it can be a rather unpleasant experience so what are the world s biggest airports, the famous lax, los angeles international, $15 billion spent an hour by the lengthy upgrade to its facility so since i m here i cut up this big boss. a real pleasure having you on my show was that thanks for your time as i know you are a busy man. let s start with his huge unprecedented bounce much so that as many airlines around the world which is caught off guard and cannot cope with the demand and am wondering how did lax perform and get to this period? we wondering how did lax perform and get to this period? get to this period? we had very few cancellations. get to this period? we had very few cancellations. pretty get to this period? we had very few cancellations. pretty much - get to this period? we had very few| cancellations. pretty much average, as we did before the pandemic. the airlines were very quick her ....

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BBCNEWS Talking Business June 4, 2024 14:37:00

To find the stuff, don t you? -ii you have to work a bit harder but i go back to what i think is the most critical thing. that a leader in any business does. notjust airlines but any business. and that is creating a culture because i think, if you do create the right culture, you create the right engagement with your staff and you do get people wanting to come back. you know, when we let so many of our people go, about 75 80% are back with us. many of our people go, about 75-80% are back with us. are back with us. mentioned expectations are back with us. mentioned expectations and are back with us. mentioned expectations and how - are back with us. mentioned expectations and how they l are back with us. mentioned - expectations and how they changed because if you look at the world airline ratings, air new zealand fell ten places to number 30 on the 2022 ranking and i m just wondering if that smart, that hurt you because you are, from your background, you are known as so customer f ....

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