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What is artificial general intelligence really about? Conquering the last leg of the AI arms race

AI companies and researchers are racing toward one goal: to achieve artificial general intelligence. Here s what you should know about how it can affect humanity as we know it. ....

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Is voice the solution to insurance fraud?

Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud. ....

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Outlook 2023: Nigel Cannings, Intelligent Voice

CTO says consumer speech tech is in turmoil at the moment. ....

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How Your Voice Can Help Spot Fraud

“It’s a newish field,” said Nigel Cannings, CTO and founder of Intelligent Voice. “We’re trying to detect fraud using indicators of deception.” ....

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Robots posing as humans now answer 85% of customer queries online

Live chat channels can be manned by real people, but chatbots are increasingly common.
They could be involved in up to 85 per cent of all our customer service interactions with companies, according to U.S. technology firm Gartner.
Their use has become far more widespread as companies struggle to keep up with a surge in enquiries from customers during the pandemic, at a time when many have fewer staff manning their call centres due to social distancing rules.
Use of live chat soared during each coronavirus lockdown, according to call answering service Moneypenny, which uses real people to man phones and live chat services for thousands of UK businesses. ....

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