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Gridspace is a wonderful case study of a speech technology company on the bleeding edge of Machine Learning and Generative AI. You will learn how the founders managed to bootstrap to large paying customers and then raise strategic funding. You will also learn the nuances of how they used various Open Source components and existing ML models to get to a point where they can afford to develop more original technology. You will also learn the importance of solutions versus technology platforms. Sramana Mitra: Let's start at the very beginning of your journey. Where are you from, where were you born, and raised, and what kind of background? Anthony Scodary: I was born in Ohio in Cincinnati, although I grew up in St. Louis, Missouri. I went to Stanford for school. My undergrad was in Physics and grad school was in Aerospace Engineering. Sramana Mitra: What did you do? When did you graduate from Stanford? Anthony Scodary: 2008. Sramana Mitra: What did you do after that? That' ....
Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to cut waiting time and help defuse the situation. ....