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New Member Onboarding: Beyond the Welcome Packet

Welcome packets might be on the way out, but that doesn’t mean member onboarding has to suffer. Discover how to forge a lasting relationship with new members. ....

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Study: Online and Concierge Services Improve New Member Retention

According to a new study, associations have been using interactive onboarding tools to appeal to new members and improve retention rates. ....

Amanda Lea Kaiser , Kaiser Insights , New Member Engagement Study , Dynamic Benchmarking , Lea Kaiser , Getty Images ,