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You, again, a lot of these folks, you saw the video and talked to the people, it will not be just that they will not get on jetblue, or that a refund will make it better. neil: how do they handle this? known is physically hurt. no one killed. it didn t crash. how do you channel it? guest: it is tort case, negligent inflexion negligent infliction. a lost states have said, they have pooh-poohed it, but, this, if i am a lawyer for this case and it goes to trial, i would put the passengers on, one by one by one and i have them recount the horror of those minutes and it was not just a 30-second thing and it was over but all the minutes they were on the plane i would have them say was thinking of my kids, all ....