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Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

Company positioned highest for ability to execute for second year in a rowSAN FRANCISCO, Aug. 25, 2022 /PRNewswire/ Genesys®, a global cloud le.

United statesOlivier jouvePrnewswire genesysMarielle sedinPankil shethGartner incCustomer center at virgin atlanticContact centerMagic quadrant for contact centerNectar communicationsMagic quadrantGenesys cloudCeri daviesCustomer centerNorth americaWestern europe

Genesys Reduces Greenhouse Gas Emissions by 22% in Fiscal Year 2022

/PRNewswire/ Genesys®, a leader in cloud customer experience orchestration, today published the Genesys 2021 Sustainability Report, detailing the company s.

United statesJanelle dickersonPrnewswire genesysNectar communicationsBridgette mcadooGlobal sustainability officerNorth americaSilver ratingBronze ratingNational societyGenesys cloudGenesys multicloud

Genesys Named a Leader in Journey Orchestration Platforms Report

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester Wave™: Journey Orchestration.

Olivier jouvePrnewswire genesysMarielle sedinPaul mckayNectar communicationsForrester waveJourney orchestration platformsGenesys predictiveJoana de quintanilhaGenesys cloudGenesys multicloud

Genesys Unveils Customer Journeys for the Experience Era

/PRNewswire/ Today at Xperience 22, Genesys®, a leader in cloud customer experience orchestration, announced innovation that makes it possible for.

Olivier jouveRachel faulkner perezJim tincherContact center optimizationContact center performanceNectar communicationsGenesys cloudGenesys multicloudExperience awarenessDrive customerNet promoter scoreJourney mapper in chiefExecutive vice presidentGeneral managerCustomer experienceCustomer journey measurement

Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration has received worldwide recognition for its growth and innovation by Frost.

United statesPrnewswire genesysAsia pacificRachel faulkner perezJalpa shahService ccaas marketAsia pacific cloud contact center servicesLatin american cloud contact center marketCloud contact centerEuropean contact centerNectar communicationsNorth americaLatin americaGenesys cloudGenesys multicloudCustomer experience practice

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