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Phyllis Nichols, president and CEO of the Knoxville Area Urban League, had just started at the organization in 2000 when a unique challenge stepped through her door. 
A young woman came to the urban league, and from the moment she saw me, she just hated me, Nichols told Knox News.
She hated everything Nichols stood for  her desire to help the woman find a job through a new workforce program and the fact she was armed with degrees.  
But just like a diploma, this woman s first dollar bill is on display in Nichols office as a reminder of the lessons she has learned.  ....

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