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After a video in which a Tesla employee told a customer that the country’s national electric grid damaged his car began circulating, the company has apologized for the accusation made against China’s State Grid. According to Caixin, the issue came about after the car’s owner told the local news that his Model 3 wouldn’t start after leaving it to charge at a station. He was later told that the car’s inverter, which changes the battery’s DC electricity to AC, was the source of the problem. In the video, the Tesla employee apparently blames an overload in the State Grid for the issue. The power company’s division in Nanchang fought back against the accusation, claiming that their grid was running at a stable voltage with no unusual activity to be found. Tesla seemed to shift responsibility off the employee, saying that the video was edited and that the overload was only one of the possibilities mentioned. ....
Tesla China Apologizes to China’s State Grid After Charging Accident Tesla Inc. apologized to State Grid Corp. of China after a viral video appeared to show a company employee blaming the power system for damage to a Chinese consumer’s Tesla Model 3, the top-selling electric car in China. The owner of the car in Nanchang in southeast China’s Jiangxi Province told local press that his new Model 3 wouldn’t run after charging the battery at a supercharger station, saying that a series of errors appeared on the power display. In a video secretly recorded and posted online by a reporter, a Tesla employee is shown telling the vehicle owner that a current overload in the national grid damaged the vehicle’s inverter. In an electric car, the inverter changes the battery’s DC electricity to AC to power the vehicle’s motor. The staff member denied that Tesla was responsible for the damage. ....
Tesla Inc apologizes to State Grid Corp of China Bloomberg Tesla Inc has publicly apologized to State Grid Corp of China (國家電網) after a video showed one of the automaker’s staff purportedly telling a customer that an overload in the national grid damaged their electric vehicle, Caixin reported. The owner of the Model 3 car told local press that his new electric vehicle would not start after he charged its battery at a charging station, Caixin reported. In the video, which went viral, the Tesla employee appears to blame the state utility’s charging infrastructure. A man walks between an art installation and a Tesla store in Shanghai yesterday. ....