/PRNewswire/ The Canton Group, along with other leading IT companies from throughout the Baltimore region and beyond, are stepping up to become an ally in.
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No organization escaped the impact of the coronavirus pandemic in 2020. For many state governments, the sudden shift to remote work and the rapid adoption of online, on-demand citizen services has proven much more difficult than for their private sector counterparts. Why? It’s the long tail of legacy IT systems.
Government CIOs have done their best to meet evolving expectations and modernize legacy systems and applications. As noted in the 2020 National Association of State Chief Information Officers’ state CIO survey, states have introduced everything from chatbots for citizen inquires to voicebots for call center contacts and mobile applications for more robust contract tracing.