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Chatbots lead the way in AI banking

Banks and financial institutions have found many ways to integrate AI in recent years. Some examples include integrating back-end data processing, helping support staff handle customer issues and. ....

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Bank of America BofA's Virtual Assistant Used Over 2 Billion Times Since 2018 Launch

Bank of America BofA's virtual assistant has been used over two billion times by more than 42 million customers. ....

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BofA's Erica Surpasses 2 Billion Interactions, Helping 42 Million Clients Since Launch

Clients engage with the company s virtual assistant 2 million times per day for help with everyday financial needs, and the occasional joke
CHARLOTTE, N.C., April 8, 2024 /PRNewswire/ More than 2. ....

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Bank Of America's Erica Tops 1B Customer Interactions, Now Almost 1.5M Per Day

Bank Of America's Erica Tops 1B Customer Interactions, Now Almost 1.5M Per Day
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Bank of America's Erica Tops 1 Billion Client Interactions, Now Nearly 1.5 Million Per Day

Erica, the most advanced and first widely available virtual financial assistant, has surpassed 1 billion interactions with Bank of America clients. The award-winning technology, powered by artificial intelligence (AI), officially launched in 2018 and has since helped nearly 32 million clients with their everyday financial needs. ....

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