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In-depth: Employees still a challenge for BSNL?, Telecom News, ET Telecom

BSNL has been losing subscribers in the absence of 4G services. If BSNL is serious about its turnaround, it needs to focus on subscribers where employees can play a crucial role. BSNL’s customer service has not been up to the mark and to become competitive in the market, employees need to ensure customer service at par with private rivals. ....

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Telecom Diary: BSNL comeback requires a complete makeover!, Telecom News, ET Telecom

Apart from the expenditure, a change in the mindset of employees is the need of the hour. With the change in technology, skills required have changed drastically. There have always been issues with BSNL for not managing customer complaints effectively. ....

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BSNL to train 30k employees on customer service, Telecom News, ET Telecom

“BSNL employees are being trained who are customer facing, basically sensitizing them about how to improve customer satisfaction, to ensure effective response to their complaints. All this will have some effect a couple of years down the line," said Rajaraman. ....

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Civil Servants can play pivotal role in facilitating Cooperative: VP

Describing India as the largest and mother of democracy, the VP said that Indian democracy is the most functional and vibrant at all levels ....

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4 lakh India Post employees to be trained under Mission Karamyogi: MoS Telecom

The minister said major reforms have also been initiated in the Department of Posts (DoP) like launch of a joint parcel service wherein both India Post and Indian Railways have partnered to deliver the parcel to the door steps of the end user, parcel delivery through drone in Kutch Region of Gujarat etc, according to an official statement. ....

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