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Pandemic Lessons Influencing Dealers’ Fixed Operations
Panelists say dealers are offering what’s now a familiar menu of pickup and delivery and sanitizing customer vehicles, as well as new approaches where dealers get more value from customer data.
In their fixed operations, dealers are putting into practice a variety of lessons learned from the coronavirus pandemic, according to panelists at the Cox Automotive Experience, a series of online presentations running Jan. 25 to Feb. 4.
“Service now is about options for the customer,” says Josh Aaronson, dealer principal-Island Auto Group, based in Staten Island, NY. The group is No.52 in the WardsAuto 2020 Megadealer 100, with 31 dealerships and almost $1.2 billion in revenues. ....

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