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Couple says St. Louis's 911 response is inadequate

A couple who was trying to get help for their son says the city's response about 911 dispatching is unacceptable. ....

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St. Louis 911 dispatchers left family waiting as son had seizure

National standards say 90% of calls should be answered within 15 seconds. St. Louis has been operating below those standards for years. ....

James Outman , Charles Coyle , Michelle Outman , Tishaura Jone , Nick Desideri , Tishaura Jones , Jamie Outman , National Emergency Number Association , Cape Girardeau , Safety Spokesman Monte Chambers , Safety Director Charles Coyle , Forest Park , Cardinal Glennon Hospital ,