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Patient assistance programs. michelle katz says it is hidden money too many people don t know about. i don t think most people know. they re required because they re receiving tax-exemptions. nonprofit. reporter: michelle says any one with huge bills may qualify even if you have insurance. but you have to ask for it. nonprofit hospitals are required to publicize their policies on assistance programs. but one study of 100 hospitals showed nearly half didn t mention it on their website. and almost 70% didn t tell you how to qualify when you called. with the help of the colors of lupus foundation in nevada we went after some money for joyce. it took weeks of phone calls to her hospital to cut through the red tape. you should understand if they announced it openly everybody would be flooding right. it is a matter of negotiation knowing it is there and not being afraid to ask for it. reporter: the results, her $25,000 hospital bill now just $7,000. i am just shocked. you all were ....
Could add up to major savings. abc s paula faris has more. reporter: kerry and andrew from lake worth, florida are living on the edge. is this something that could ruin you financially? absolutely. we re worried about losing our home. reporter: like so many american families, they need and pay for several prescriptions every month, like blood pressure medicine, and kerry has crohn s disease. then their worst nightmare. their insurance company told them they won t cover all of it. now they re facing a $20,000 bill every month. are you guys afraid right now? yes. reporter: so we brought in michelle katz. tip one, check your bill like at a restaurant. believe it or not, there are codes for your drugs and often they get them wrong. we found one of those, fixed it and immediately saved them $1,200. tip two, arm yourself with this app called low rx. here s why. did you know drug prices fluctuate like gas prices? ....