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Customer Loyalty and Retention: 13 Ways to Improve Yours

Customer loyalty and retention are key to revenue generation. Discover how they differ, how to calculate retention rates, and ways to improve both metrics. ....

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What is customer sentiment? [Expert Insight]

Learn from Glimpse founder Neil Dixit about what customer sentiment is, why it s important, and how to measure it. ....

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Customer Loyalty: The Ultimate Guide

Learn about why customer loyalty is critical to the long-term success of your business and how to turn your customers into delighted brand advocates. ....

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10 Customer Retention Metrics & How to Measure Them

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program. ....

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CX: What It Is, Why It Matters and How to Optimize It

Customer experience can make or break a business. Learn why CX matters, how to measure it and seven ways to improve it. ....

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