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Reliance Standard Life Insurance Company (Reliance Standard) announced today it has expanded its customer experience, supported by Matrix Absence Management’s technology and service platform, to include voluntary supplemental health products, including Accident, Critical Illness and Hospital insurance.
“The employee experience is how we distinguish ourselves as an enterprise,” said Mark Marsters, president of Matrix and chief operating officer, group benefits, for Reliance Standard. “We see it every day. Whether it’s a routine pregnancy, a child’s broken arm or a spouse is diagnosed with an illness, we want to make sure there is just one person to call to manage that important event, regardless of what benefit or entitlement applies.”