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AI at your service: Five ways to optimise self-service with ML, AI-powered virtual agents

AI-powered virtual agents help to address the barriers of personalisation and smart automation you'd normally face in traditional self-service, says ManageEngine. ....

Machinelearning Virtualagents , Forrester Research , Virtual Agents , Service Desk , Smart Automation , Self Service , Forrester Research ,

North Korea hacking group targeting healthcare

HHS has warned of a vulnerability in ManageEngine products exploited by North Korean state-sponsored hacking group, Lazarus Group, to target U.S. healthcare. ....

North Korea , North Korean , Lazarus Group , North Korean , Remote Code Execution ,

Survey Finds A/NZ Companies Yet To Change Sensitive Data Management Practices Despite Multiple Breaches

SYDNEY, Australia — 7 September, 2023 — ManageEngine , the enterprise IT management division of Zoho Corporation, has today released the findings of its Cybersecurity and PII Report, an exploration of the cyber readiness of organisations across Australia . ....

United Arab Emirates , United States , New South Wales , New Zealand , Rajesh Ganesan , Vinayak Sreedhar , Zoho Corporation , Australian Cyber Security Centre , Survey Finds , Essential Eight , Key Findings , Omputing And Internet , Orld Australia , Orld News ,