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Woman shares experience being a Columbus 911 dispatcher for 30 years Woman shares experience being a Columbus 911 dispatcher for 30 years By Cindy Centofanti | December 25, 2020 at 9:04 PM EST - Updated December 26 at 12:09 AM COLUMBUS, Ga. (WTVM) - A 911 dispatch supervisor in Columbus has been working every Christmas for almost three decades. Frances McDaniel has no kids and has dedicated her life to being a 911 dispatcher for the Columbus Police Department. “All my dispatchers call me Mama Frances. I’m still Mama Frances,” McDaniel said. In McDaniel’s many years of being a 911 dispatcher, she says there are some calls she will never forget. ....